Inflatable Cancellation Policy
A $25 deposit is required to confirm all reservations. Cancellations made by the customer at least 7 days prior to scheduled date will receive a full refund of deposit. Cancellations made less than 7 days before scheduled date may forfeit their deposit, but it can be applied to another reservation within 12 months.
Since we cannot guarantee weather conditions, we reserve the right to cancel if severe weather conditions are imminent or if we have any reason to believe that the equipment and/or its riders may be in danger. Some examples of severe weather are high winds, excessive rain, and lightening. Safety will always be our first priority. Should the reservation be canceled prior to delivery due to inclement weather, a full refund will be issued. If conditions are not too severe, we will give you the option of keeping your reservation or not. If you decide to keep the unit, there will be no refunds. Rest assured, we will make every effort to ensure your event is a success.
Equipment Cleaning Policy
Absolutely no gum, silly string, candy, food, beverages, or other sticky substances are allowed in the inflatables. Tables and chairs must be cleaned. If, upon pick up, such cleaning is required, then a cleaning fee will be imposed.
Returned Check Policy
A processing fee, not less than $35, will be charged for checks on which payment has been refused.
Delivery, setup, and pickup are provided with your inflatable rental. Assessment of a safe setup location free of all obstructions including irrigation systems, prior to delivery, is your responsibility. If you are not sure about your setup location, please contact us in advance and we can discuss the setup requirements. If, at the time of delivery, it is determined that the lessee’s preferred setup location may compromise safety or present risk of damage to the equipment, an alternative site will be determined by our driver. Delivery for tables and chairs are made at street level. Chairs are to be cleaned, stacked and returned to delivery location for pickups.
Requirements for Setup & Operation
The setup area must be reasonably flat, dry, and free of mud, rocks, stumps, debris, animal droppings, twigs, underground irrigation and sharp objects. It must also be clear of overhead obstruction such as wires and tree branches. Also, please be sure your site is ready and prepared before we get there, ie: lawns mowed, vehicles moved, etc.
The customer must provide a RELIABLE power source within 100 feet of the setup location.
Adult supervision is required at all times.
To avoid neck and back injuries, flips are not allowed.
Only compatible age groups and sizes shall play on the unit at the same time.
No climbing on the netting, the outside of the inflatable, or the roof.
No pets, toys, or any sharp objects are allowed in the inflatable.
No water is allowed in or on the inflatable, except for the water slide and the slip and slides.